Missing Your QuickBooks Company Logo In Qbox?

Written Sept. 19, 2015                                                      Edited June 6, 2019

If you started using Qbox, only to discover your company logo is missing on your QuickBooks forms templates, here’s the easy solution.

To fix the missing logo, in QuickBooks go to Lists/ Templates. Double click any customized forms template that uses your logo. Click the “Use Logo” box. Navigate to your logo file on your computer, select the logo file, then click the Open button. Click OK. You only need to do this once. The logo will be copied to the images folder in your Qbox Explorer directory and will reappear on all of your customized templates just as it did in the past.



I originally posted the above solution in 2015. In June 2019, a reader advised me that while it didn’t work for him, he found a solution which does work with the newer version of Qbox.  Chris Fitzsimmons, CPA at https://fitz-tax.com/  in New York wrote:

This appears to be the current way to correct this issue:

  1. Locate the “Images” folder (default location: C:\Users\Public\Public Documents\Intuit\Quickbooks\Company Files)
  2. Copy the folder to the Qbox sync folder where the company file is stored using Windows Explorer since you can’t copy a folder to Qbox Explorer. The directory path of the Qbox sync folder is displayed in the text box at the top of Qbox Explorer.
  3. Restart QB and the logos should now be displayed as they were before migrating to Qbox.

Thanks, Chris. Good to know!

Simply ingenious.

Simply ingenious.

Comments are closed.